FAQ
Q: What grade of quality for the items on your site? Are they real?  
A: All our products are super mirror image quality replicas, not original ones; we make them with reference to the authentic item in hand. We use the highest quality material and guarantee the AAA quality. All our products are super mirror image quality replicas.  
Q: How authentic looking are your bags?  
A: Our bags are identical to the real thing.  
Q: Where are the products made?  
A: We have our own factory in Asia that makes these products. We import materials from Italy and Korea to guarantee the finest quality.  
Q: What type of materials are your bags made of?  
A: All our handbags are made from many of the same materials as the authentic ones such as cotton coated canvas and genuine cowhide leather straps, handles and trim. The interiors typically are made of Alcantara lining like most of the authentic ones.  
Q: Are your LV replicas made with the oxidizing leather that gets darker over time?  
A: Yes, our LV replicas made with the oxidizing leather that gets darker over time.  
Q: What is your minimum order requirement?  
A: We have no minimum order requirement for in-stock items, but smaller orders may incurred higher shipping costs. See SHIPPING. For bulk order, please contact us directly for better offer.

  
Q: How do I know what products are available immediately?  
A: Any products where the “Availability” says “Y” are available now for immediately shipment after payment.
Any item not in stock, please send enquiry and we would be happy to advise the earliest availability.		  
Q: Do you offer discounts for larger orders?  
A: Yes. But we do offer discounts in another way, which we give different class to our members for getting a better price. For more information, click here!  
Q: Does the prices on your site including the shipping?  
A: No. the price on our site doesn’t including shipping.  
Q: What is the shipping cost? Can the shipping cost be cheaper?  
A: We make no profit from shipping costs and can only quote prices based on your final requirements. We are constantly negotiating with our shipping agents to improve this service and only offer up to date pricing. If however you would prefer to arrange your own delivery, please feel free to do so.
See SHIPPING&TRACKING. For bulk order, please contact us directly.		  
Q: Do you have any suggestions or tips for getting the shipping cost down?  
A: Yes. You can go to “Shipping & Tracking” for checking the shipping cost, but however you can save a lot of money on shipping if you follow these tips below:
1.Try your best to make your parcel contain 3-5 handbags in each delivery other than 1 item, since ship 1 bag cost 28-35USD, ship 2 bags cost 40-50USD, ship 3 bags cost 40-60USD, ship 4 bags cost 45-68USD, ship 5 bags cost 50-78USD. As you can see, the average shipping cost gets lower & lower if each parcel shipment have 3 – 4 – 5 bags
2.Order some smaller sized merchandise with handbags, this way we can put them inside the bigger sized handbags, save a lot of space & shipping cost as well
3.For customs safety reason, we suggest ship no more than 5 normal size handbags each shipment
4.EMS / HongKong EMS shipping charged by actual weight of the parcel, so doesn’t matter our parcel is big or small by volume cubic meters
5.DHL / TNT / UPS / HongKong TNT shipping charged by volume cubic meters, so try not to order big sized merchandise or boxes with your orders while you want to choose DHL / TNT / UPS / HongKong TNT as shipping service, or you can order some other smaller sized merchandise to fill into the big sized items or boxes, this way you can save a lot of $$$ on shipping		  
Q: What is the best shipping company to Malaysia and Singapore?  
A: The best shipping service for Malaysia and Singapore is our Nationwide Courier Services where each parcel shipment weight should be no less than 2kgs (about 1-2 handbags), shipments arrive to clients with guarantee, ship cost is around $15/kg  
Q: Do the pictures show the true quality of the product I will receive?  
A: NO, the quality is even better. We took photos from our real products directly.  
Q: How long will it take to receive my order?  
A: Usually all orders are released for shipping within 1-2 days of receiving cleared funds. And parcel will arrive to you after 4-6 working days subject to the availbility of the stock.  
 
     
 
 
Q: Where do I get my tracking number for my order?  
A: We will send you the tracking number by email upon shipped out.  
Q: How do I track my package?  
A: Please go to the “Shipping & Tracking” section from the Home page, you will be able to know where do you track your package  
Q: Why I can’t view my “Details” page to check my tracking information? How can I make the “Detail” button work properly in my computer?  
A: Your anti-virus software must have stopped the Pop-up function, you need to open that function to be able to view the pop-up page to get your tracking numbers in your computer.  
Q: Can you guarantee customs clearance?  
A: No. However 99% of our customers receive their products successfully. In the highly unlikely that your order should be seized the following company procedure will be implemented. Example: Your order value is $500 including shipping, we will discount any future orders by 10% of total value until original order cost is refunded. This discount will be held by our accounts department and released once we have received proof of seizure from issued customs documents. ( Faxed or photocopies Not Excepted ) All documentation will be returned to you.  
Q: Is there a different shipping procedure for larger orders?  
A: Please contact us for more information  
Q: Can I order samples first before I place a larger order?  
A: Yes, we do suggest you place a sample order first so that you have the opportunity to test both our quality and our customer service.  
Q: Do I have to pay any tax or import duty on shipping?  
A: Different countries have different policy; it would be prudent of you to check with your individual government body.  
Q: What happens if I receive a damaged or poor quality item?  
A: All of our products are subject to a stringent quality control procedure. However in the unlikely event this problem should occur, we will offer a like for like exchange or refund. Please check out “return policy”  
Q: What is your return policy?  
A: All of our merchandise comes with a MONEY BACK GUARANTEE! The product must be post-marked no later than 7 days from the day you received it.
The product must be returned unused and in the original condition you received it in, with all original packaging and no signs of wear. Sorry, used products cannot be credited back or exchange.
By wearing the product the first time, our refund policy is voided. Used product can only be repaired for free of charge if customer sends it back to us at their own cost.
The product is subject to final inspection before your return is processed.
Please insure your return. We are not responsible for shipping damages or lost on your return, Allow 1-2 weeks for the credit to appear on your statement of account.
Customer pays shipping return.
Please contact our sales team for return address.
You MUST inform us within 7 days after you have received the package (receive date is based on our carrier’s tracking system) for return or exchange		  
Q: What are your payment terms?  
A: We currently only accept cleared funds including shipping costs through the following avenues: Western Union Pay

 Pal or Bank transfer

 
For western union payment information, please click Western Union

 
Please send e-mail for bank transfer information click Bank transfer

 

  
Q: Can you reserve items for me?  
A: We currently supply our products to 120 customers in over 15 countries. This makes it very difficult for us to reserve items. However on most product lines we will accept a 30% deposit based on a 28 day holding period. If after this period you do not purchase the reserved items, deposit is non-refundable.  
Q: What should I do after I made the payment for my orders?  
A: In order to guarantee your shipment is dispatched on time, once your payment is made for your orders:

  1. please go to “Member Center”
  2. click on the “My Payment”,
  3. Submit the payment form exact as it request. We will verify your payment and inform you by e-mail.

We will process your orders immediately once get your payment information. Please don’t send us the payment information via e-mail.